Cancellation Policy

Please be advised that HUM has a 48 hour cancellation policy.

This policy is for all individual, couple, and family therapy appointments, as well as for the comprehensive assessment, fitness to work assessments, and independent medical evaluations. This means that we require at least 48 hours notice if you are going to be unable to attend your scheduled appointment for any reason or else you will be charged the full fee (outlined below). Voicemails are considered sufficient for notice as they are date and time stamped.

Please be aware that this policy does not apply to our intensive outpatient programs or group therapy sessions, as the attendance policies are unique for these services and are clearly outlined prior to starting them.

We keep a $200 deposit on file for all active HUM patients which can be used to cover the cost of missed appointments. You will need to replenish your deposit before additional appointments can be made. This deposit can be requested back through writing at any time if you wish to discontinue services with us.


Comprehensive Assessment fees

The comprehensive assessment is for all new HUM clients. Also, clients who have not had services at HUM for 2+ years will need to complete the comprehensive assessment process again.

Fee for the Comprehensive Assessment: $600

  • $400 for the Assessment (Parts 1 and 2 with nurse and psychologist or social worker)
  • Optional physician assessment is covered through Alberta Health Care
  • $200 deposit kept on file for any late cancellations, no shows and unpaid balances (this can be requested back at any time)
  • Missed or late cancelled appointments with a nurse or psychologist during the comprehensive assessment are billed at a rate of $200 per session.
  • Please note that ALL physician appointments are billed at a rate of $200/hr (or $100/30 minutes) for any missed or late cancellation appointments
  • Direct billing is available for those with insurance coverage and may cover part or all of the comprehensive assessment fees

Individual Counselling fees

These are for follow-up sessions after the comprehensive assessment is completed

Registered psychologist, social worker                            $180/hr, including missed appts or late cancellations

Registered nurse                                                                  $120/hr, including missed appts or late cancellations

Medical doctor                                                                      covered by Alberta Health Care (AHC)

Medical doctor (missed or late cancelled appt)             $200/hr

Direct billing may be available for a portion or all of these fees depending on your insurance provider and policy

Couple and Family Counselling fees

All couple and family sessions are 60 minutes unless otherwise requested by you.

Registered psychologist, social worker                            $180/hr, including missed appts or late cancellations

Direct billing may be available for a portion or all of these fees depending on your insurance provider and policy

Group Counselling fees

Group therapy sessions                                                     $65/group (see group therapy policy below)

Direct billing is not currently available for group counselling fees

Drug Monitoring fees

Random urine drug screens at point of care testing      $90/test

Additional fees

Legal or professional college reports                              $650 for full report

Other reports, forms, medical notes                              $To be Determined on an individual case basis

Reprinting of invoices                                                        $2.00/page

Printing of medical chart                                                  $25 up to first 20 pages and $0.25/page thereafter

Intensive Outpatient Program (IOP) fees

Comprehensive Assessment: $400 + $200 deposit on file for late cancellations, missed appointments. The assessment needs to be completed for anyone interested in attending the IOP.

Phases 1, 2, 3 and Family Program of IOP: $4,500 total  (All 3 phases need to be completed in one round for the IOP and cannot be spread out over time)

Pre-payment:  Is required prior to the start of the IOP and payment in full is due at least 7 days prior to the beginning of Phase One.  We accept payment by cash, debit, Visa, Mastercard, e-transfer and Medicard financing.  We do not accept personal cheques.

Deposit: We require a $1000 deposit and signed intensive outpatient agreement form to activate participation in our IOP. Please contact the HUM office at 403-536-2480 to learn more or to sign up.

Intensive Outpatient Program Continuing Care (IOPCC) fees

You must have previously completed the HUM IOP to be eligible for the IOPCC. If you have not been an active client at HUM for more than 2 years, you will need to complete the comprehensive assessment again with its associated fees.

The IOPCC is a 5 day consecutive program that will run two times per year. Total cost of the IOPCC is $1250.

Pre-payment:  Is required prior to the start of the IOPCC and payment in full is due at least 7 days prior to the beginning of the program.  We accept payment by cash, debit, Visa, Mastercard, e-transfer and Medicard financing.  We do not accept personal cheques.

Deposit: We require a $600 deposit and signed agreement form to activate participation in our IOPCC. Please contact the HUM office at 403-536-2480 to learn more or to sign up.

Occupational Health fees

All requests for Fitness to Work Assessments, Independent Medical Evaluations, workshops and trainings are priced on an individual basis based on the organization’s needs and the level of time and preparation required. Price quotes can be provided once we have a full scope of the organization’s needs. We encourage you to contact us at 403-536-2480 or send general questions to to begin this process.

HUM Workshop fees

We try to offer a number of psychoeducational workshops each year. Typically these are two hour workshops priced at $55/session but this may vary depending on the session format and presenter. Information on specific workshops and pricing can be found on our Events page. These workshops do not fall under our 48 hour cancellation policy. While we appreciate notice if you are unable to attend, you will not be reimbursed or credited for missed sessions.

General Payment Information

Financing through Medicard

We are partnered with Medicard, a company providing financial loans for healthcare services. This is the individual’s responsibility to arrange through Medicard and HUM are not involved in this process in any way.

Insurance & Direct Billing

Effective October 7, 2019, HUM is pleased to announce that our clinic provides direct billing for comprehensive assessment and individual counselling services for clients who have coverage.

Direct billing is available with the following carriers:

  • Alberta and Medavie Blue Cross
  • Great West Life
  • SunLife
  • Claim Secure
  • Desjardins
  • IA Financial Group
  • Johnson
  • Johnston Group
  • CCWU
  • Chambers of Commerce Group Insurance Plan
  • Cowan
  • First Canadian
  • Group Health
  • Group Source
  • Local 183
  • Local 506
  • Manion
  • Maximum Benefit
  • The Claims xChange

If you do not see your provider listed, please contact our office to see if direct billing can be set up with your provider.

When you contact our office, please have your insurance information available, including the provider, policy number, and any additional information you are able to provide, such as maximum coverage for the year.

If you are listed under a family member’s plan, you will need to provide their name and contact information for direct billing purposes.

The amount of coverage and specific HUM services that are covered will be dependent on your insurance plan. Your coverage may include assessment and treatment with a nurse counsellor, Registered Psychologist, and Registered Social Worker, some of these providers, or portions thereof.

Insurance plans do NOT cover late cancellations or missed appointments. A deposit is still required from all clients prior to receiving services to cover this potential.

Outstanding Payments

If services are not paid for before or immediately after delivery than an invoice will be sent out to you by our office that must be paid within 30 days. After this point we will provide reminders of your amount owing. Interest is charged on account balances after 30 days and accounts are sent to collections if unpaid for longer than 90 days.

Group Therapy Policy

HUM offers weekly group therapy for men and women exploring recovery from Addiction. We offer groups specifically for health care providers, a men’s only group, a women’s only group, and mixed recovery groups. Group therapy is not a mandatory part of our program but is an option for you to consider in your recovery. Below is our group therapy policy which you can download HERE in PDF version.

Early Recovery Attendance
-New group members need to commit to weekly group therapy for a minimum of two (2) quarters or six (6) months to optimize the therapeutic value of group therapy. A signed and approved group billing form is required before commencement of group therapy.
-The HUM team will clinically evaluate frequency of attendance with each individual after the six (6) month commitment and after every quarter or every three (3) months thereafter.
Ongoing Recovery Attendance
-Upon completion of compulsory two (2) quarters of six (6) months group therapy, individuals are encouraged to continue group and commit to the number of groups they will attend for each month of that quarter in agreement with the clinical team.
-If you would like to attend more session in the month than committed and paid for, each session will be billed separately at $65.00 per session.
Attendance Exceptions
-One (1) month notice is required for scheduled work commitments or vacations.
-All illness related absences are reviewed on an individual basis.
-Only two (2) excused group sessions per quarter are allowed and only for work, sickness or vacation reasons. For preapproved excused absences, you will receive a credit toward your next quarterly payment and must be reflected on the HUM billing agreement.
Group Payment Policy
-Payment by cash, debit or credit card only. No personal cheques.
-Group members can choose one of two options for payment;
-Pay the entire quarter (3 months) upfront. Quarterly payments are accepted at the beginning of January, April, July and October you will receive a 10% savings if paying quarterly.
-Pay at the beginning of each month.
-New group members that start mid-quarter will pay the weekly rate and are most welcome to begin quarterly payments at the beginning of the next quarter to receive the 10% savings.
-If there is an extended absence from group for clinical reasons a credit will be applied to your account to be used at a later date. This option will be considered on an individual basis.
-If a group member is asked to leave group therapy due to disruptive behavior there will be no reimbursement of monies or credit applied to your account.